Privacy Policy tokyo88 — Your Data Protection

Tokyo88 is an online entertainment platform that places the trust and security of its members first. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use our platform, including the main website, mobile app, and all related services.

This policy applies to all users of the Tokyo88 platform — whether you are browsing our website as a visitor, registering as a new member, or using any of the features and services we offer. We understand that privacy is a fundamental right, and we are committed to handling your data with full responsibility, transparency, and integrity.

Tokyo88 operates on the principle of privacy by design (privacy by design), meaning data protection is considered from the ground up in every new feature and service development. This ensures your privacy is thoroughly protected, not merely treated as an afterthought.

Tokyo88 collects various types of information depending on how you interact with our platform. This data collection is necessary to ensure we can deliver a secure, seamless, and personalized experience to you.

We may also receive information about you from third-party sources such as identity verification service providers, fraud prevention agencies, and payment providers — all solely for security and regulatory compliance purposes.

Every piece of data we collect has a clear and legitimate purpose. tokyo88 uses your data only for the following purposes, and nothing beyond that:

• Account Management: Creating, verifying, and managing your member account, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: Processing deposits, withdrawals, bonuses, and all other financial transactions related to your account securely and accurately.
• KYC Verification: Verifying your identity to comply with anti-money laundering (AML) legal requirements and other applicable regulatory obligations.
• Service Communications: Sending important notices regarding your account, transactions, terms changes, and security information you need to know.
• Customer Support: Helping you resolve issues, answer enquiries, and provide technical assistance across multiple support channels.
• Platform Security: Detecting and preventing fraud, account abuse, money laundering, and other unlawful activities that may harm the platform or other members.
• Service Improvement: Analysing usage patterns to develop new features, improve the user interface, and enhance the overall quality of the gaming experience at tokyo88.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members who may need help or support.
• Marketing (With Consent): Sending promotional information, exclusive offers, and the latest updates about tokyo88 — only if you have given specific consent to receive marketing communications.

Tokyo88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share information with certain parties to ensure the platform operates securely and in compliance with the law.

• Payment Service Providers: Transaction information is shared with FPX providers, partner banks, Touch 'n Go, and GrabPay solely to securely process your deposits and withdrawals.
• Identity Verification Providers: KYC documents are shared with trusted third-party identity verification services for verification purposes only, subject to strict confidentiality agreements.
• Game Providers: Minimum required game data is shared with game software providers to enable a smooth and fair gaming experience.
• Law Enforcement Agencies: tokyo88 will disclose required information when directed to do so by a court order, warrant, or lawful request from the relevant authorities.
• Analytics Services: Anonymized usage data (containing no personally identifiable information) may be shared with analytics providers for platform improvement purposes.

The security of your personal data is tokyo88's absolute priority. We implement multiple layers of technical and operational security measures to ensure your data is protected at all times.

• End-to-End Encryption: All data transmitted through the tokyo88 platform is protected with TLS 1.3 encryption — the highest security standard available today.
• Secure Storage: Data is stored in data centers protected by physical access controls, intrusion detection systems, and regular backups to ensure data availability.
• Access Control: Access to members' personal data follows the principle of least privilege — only staff who genuinely require access to perform their duties are granted permission.
• Regular Audits: tokyo88 conducts regular internal and external security audits, including penetration testing, to identify and address vulnerabilities before they can be exploited.
• Retention Period: Personal data is retained for as long as necessary to fulfill the purpose of collection or to meet legal requirements, then securely deleted or anonymized.

Tokyo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session security, and language preferences. Without them, the platform cannot function properly and cannot be disabled.
• Functional Cookies: Used to remember your preferences such as currency, language, and game settings so you do not need to reconfigure them on each visit.
• Analytics Cookies: Helping us understand how members use our platform — most visited pages, time spent, and navigation patterns — for continuous improvement purposes.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. These cookies are only activated with your consent.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Tokyo88 platform.

Tokyo88 recognizes and respects the privacy rights of every member. The following are your rights regarding the personal data we hold:

The tokyo88 platform is strictly for individuals aged 18 and above. We do not provide services to minors under any circumstances, and we do not knowingly collect personal data from individuals under the age of majority.

If we discover that a minor has registered or used our platform, the account will be terminated immediately and all collected data will be permanently deleted without delay. This is tokyo88's absolute commitment to child protection.

In the course of operating the Tokyo88 platform, your data may be processed or stored outside Malaysia, at server locations or data centers operated by our service partners.

Any such data transfers are carried out only with equivalent or higher protection guarantees than the standards applied in Malaysia. The measures we take include:

• Ensuring data recipients maintain robust privacy and security policies
• Signing legally binding data processing agreements
• Selecting technology partners that comply with international standards such as ISO 27001
• Conducting regular security practice reviews of all partners

Tokyo88 may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We are committed to informing you of any significant changes.

• Change Notice: Material changes to this Privacy Policy will be communicated to registered members via email or an in-platform notice at least 14 days before they take effect.
• Effective Date: Each new version of the Privacy Policy will display a "Last Updated" date at the top of this document.
• Continued Use: Continued use of the tokyo88 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
• Policy Archive: Previous versions of the Privacy Policy are archived and can be requested through our support team for reference purposes.

If you have any questions, concerns, or complaints regarding how Tokyo88 handles your personal data, we encourage you to reach out to us. Our Data Protection Officer (DPO) team is ready to assist you.

• Support Email: [email protected]
• Response Time: We aim to respond to all privacy enquiries within 3 business days.
• Language: We accept enquiries in both Malay and English.

Tokyo88 takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body.